FAQs

 

Connectivity Supervised Access Services FAQ’s

What is Supervised Access?

When parents separate, access visits with children may be a problem. Sometimes, difficulties arise at the time of the exchange of the child between the parents, or between the parent and a relative, such as a grandparent. Other times, there may be concerns about the visits themselves.

Connectivity Supervised Access Services (CSAS) program offers separated families a way to deal with some common problems that arise during separation.  We provide a setting where visits and exchanges can take place under the supervision of trained staff and volunteers.

What are the Objectives of CSAS?

  • To provide a safe, neutral and child-focused and family friendly setting for visits between a child and non-residential parent or other family member.
  • To ensure the safety of all participants, including staff.
  • To provide trained staff and volunteers who are sensitive to the needs of children at various ages and stages of development .
  • To provide education and support to parents through these challenging times.
  • To provide reports of factual observations about the participants’ use of the service.

When might Supervised Visits Occur?

Connectivity Supervised Access Services address a variety of different situations, which may occur  in custody and access disputes. Supervised visits may be appropriate in cases where there are concerns about the safety of the child and/or the residential parent; the non-residential parent has a drug or alcohol problem or a psychiatric condition; there has been a lengthy separation between the parent and the child; or there is a risk of abduction or other identified concerns.

When are Supervised Exchanges Appropriate?

When there is unresolved conflict between the parents, a neutral place to exchange children for visits makes access easier to arrange and reduces tension for the child.

Supervised exchanges may also be appropriate when it is necessary to determine if the parent who is visiting with the child is under the influence of drugs or alcohol. In other cases, there may be a concern about the safety of the residential parent during the exchange.

How do I Apply for Supervised Access Services?

Referrals to the program can be self-made and/or are accepted from lawyers, mediators, the courts, mental health professionals and other agencies.

A court order for supervised access is preferred but not required. If there is no court order, the parents will have a signed written agreement, with assistance from the trained Connectivity Supervised Access Services (CSAS) staff.

Each adult participant must complete an intake interview and agree to follow centre policies and procedures before using the service. All services are pre-arranged. Details will be worked out between both parties and the CSAS Manager.

The program reserves the right to determine provision of service. Dates and times of access visits/exchanges are determined by the availability of staff and the facility. All referrals are accepted on a first-come, first-served basis. If space is not available, you will be placed on a waiting list and contacted as soon as space becomes available.

What are the Costs Involved?

Connectivity Supervised Access Services is a program of The Mens Centre, a not for profit organization. Program user fees may be shared between both parties unless otherwise stated in a court order or mediated agreement.

Reports can be prepared for the parties for an additional fee. All fees will be reviewed at  the intake session.

 

 

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